ORDER PROCESSINGOrders placed on weekdays before 11 a.m. EST will generally begin processing same day. Orders placed after 11 a.m. EST will begin the processing period of the next business day.Orders placed on weekends or holidays will begin processi

<h2 id="order-processing">ORDER PROCESSING</h2><ul><li>Orders placed on weekdays before 11 a.m. EST will generally begin processing same day. Orders placed after 11 a.m. EST will begin the processing period of the next business day.</li><li>Orders placed on weekends or holidays will begin processing on the next business day (Monday-Friday). <strong>We do not offer Saturday delivery</strong>. Holidays and peak sales time may alter your shipment time frame.</li><li>When placing your order, please select a secure shipping location. NAGHEDI cannot accept responsibility for packages that are lost, misplaced, or stolen after the mail carrier has confirmed delivery to the correct address.</li><li>Missing parcels should be reported to us within 3 business days of expected delivery date via our <span style=" text-decoration: underline;"><a href="https://returns.naghedinyc.com/" style=" text-decoration: none 0.1rem;" title="Contact Form">Return Page</a></span>. Please select &quot;Parcel Never Arrived.&quot; Refund requests for missing shipments that are not reported to us in a timely manner may be rejected. Alternatively, you can contact UPS and file a missing package claim.</li><li><strong>Please note that service and delivery estimates are approximate and not guaranteed.</strong> We have partnered with UPS for our shipping service needs as they have proven to be a reliable and speedy delivery partner; however, delays due to inclement weather or inability to safely access a service area may occur. NAGHEDI is not responsible for delays in delivery resulting from the above matters.</li><li>If you will need modifications to your shipping address, please let us know using our <span style=" text-decoration: underline;"><a href="https://naghedinyc.com/pages/contact" style=" text-decoration: none 0.1rem;" title="Contact Form">Contact Form</a></span> as soon as possible. Once your order has been fulfilled, we will be unable to modify the shipping address.</li><li>Unfortunately, NAGHEDI cannot accommodate order modifications. If you need to modify your order, we are happy to cancel your order so you can place a new one. Please reach out via our <span style=" text-decoration: underline;"><a href="https://naghedinyc.com/pages/contact" style=" text-decoration: none 0.1rem;" title="Contact Form">Contact Form</a></span> within 24 hours of placement, however we cannot guarantee cancellation once the order has been fulfilled. We are happy to accept your return, however.</li><li>Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.</li></ul><h2 id="domestic-shipping">DOMESTIC SHIPPING</h2><ul><li>We are excited to offer free ground shipping with UPS on all orders shipped to USA destinations (with the exception of where Ground deliveries are unavailable (Hawaii, Alaska, Puerto Rico). Upon shipment, UPS Ground parcels should arrive within 3-8 business days.</li><li>Orders valued over $500 will require a direct signature upon delivery. <strong>This requirement cannot be waived.</strong></li><li>UPS Ground shipping estimated timelines if placed before 11 a.m. EST, Monday-Friday:</li></ul><table width="75%"><thead><tr><th>REGION</th><th>DELIVERY TRANSIT TIMES (M-F)</th></tr></thead><tbody><tr><td>West Coast</td><td>2-3 business days</td></tr><tr><td>Midwest, Southwest, South</td><td>3-5 business days</td></tr><tr><td>East Coast</td><td>4-7 Business Days</td></tr></tbody></table><h2 id="expedited-shipping">EXPEDITED SHIPPING</h2><ul><li>Any overnight order placed on Friday, will not be shipped until Monday.</li><li>Please note that while we do our best to guarantee the dispatch of orders in a timely manner, weather-related or service delays by UPS can occur. NAGHEDI cannot be made responsible for the timely delivery of the product for carrier-related delays.</li><li>Expedited orders placed on weekdays before 11 a.m. EST will generally begin processing within 1 business days. <strong>Orders placed after 11 a.m. EST will begin the processing period of the next business day.</strong></li><li>Any overnight order placed on Friday before 11 a.m. EST, will not deliver until Monday. Overnight orders placed Friday after 11 a.m. EST will deliver Tuesday.</li></ul><h2 id="international-shipping">INTERNATIONAL SHIPPING</h2><ul><li>We are expanding our shipping locations. For a full list of countries, please click <a href="https://naghedinyc.com/pages/shipping-locations" style=" text-decoration: underline 0.1rem;" title="Shipping Locations">here</a>. Duties and taxes will be calculated at checkout.</li><li>NAGHEDI uses DHL Worldwide Express for all international orders. Negotiated rates are offered for all services.</li><li>All duties and taxes will be displayed at checkout.</li><li>Duties and taxes are calculated at the payment stage at checkout. International orders are shipped DDP; no additional fees are required at the time of delivery.</li><li>To view a quote for duties and shipping rates to a particular address, please add items to your shopping bag and proceed to checkout for an estimate.</li><li>Most international shipments are delivered within 4-7 business days.</li></ul>

Shipping Policy

To initiate a return or exchange, please visit returns.naghedinyc.com to receive a pre-paid return label and instructions. Returns and exchanges are only permitted within 30 days following the delivery date. We will not be able to process any returns

<p>To initiate a return or exchange, please visit <a href="https://returns.naghedinyc.com/" style=" text-decoration: underline 0.1rem;" title="returns.naghedinyc.com">returns.naghedinyc.com</a> to receive a pre-paid return label and instructions.</p><p>Returns and exchanges are only permitted within 30 days following the delivery date. We will not be able to process any returns that are sent to our without first creating a return in our system.</p><p>A $10 restocking fee will be assessed on all returns. The restocking fee is waived for exchanges and store credits. A $1 temporary hold will be placed on your card for exchanges. If the original item is not shipped within 14, the full price of the exchange item will be charged.</p><p>Exchange items are subject to the current availability of the requested item at the time of shipping. Your exchange may be cancelled for a full refund if the item is no longer in stock. Orders originating on Meta can be returned for a refund or store credit only.</p><p>Shipping fees and duties are non-refundable and will not be included in the refunded amount.</p><p>After your return is received by our warehouse, please allow up to 5 business days for the processing of your refund or exchange. Once your return is processed, you will receive an email confirmation. Upon return being processed, your refund can take between 2-7 business days to reflect on your statement, depending on your banking partner.</p><p>Items must be returned, unused, with original tags attached and include the dust bag and all accessories. For any items returned without the dust bag and/or accessories, a deduction fee may be assessed, up to the full retail value of each missing component. The fees will be deducted from your refund. This ensures that all items are returned complete and in their original state.</p><p>We are unable to accept returns for items damaged due to customer misuse, or typical wear and tear. If an item is returned in non-compliance with our return policy upon inspection, the item will not be returned to the customer, and we will be unable to issue a full or partial refund.</p><p>We are happy to process returns and exchanges for items purchased directly from <a data-mce-href="http://naghedinyc.com/" data-saferedirecturl="https://www.google.com/url?q=http://naghedinyc.com&amp;source=gmail&amp;ust=1723140932858000&amp;usg=AOvVaw1amxwndVicvFqIrL7plvGS" href="http://naghedinyc.com/" style=" text-decoration: none 0.1rem;" target="_blank">naghedinyc.com</a>. Unfortunately, we are unable to assist with damages, returns, or exchanges of NAGHEDI products purchased from any of our third-party retailers due to separate systems. For assistance with third-party returns, please contact the retailer directly.</p><p>Gifts are eligible for return only if they were originally purchased directly from <a href="https://naghedinyc.com/" style=" text-decoration: underline 0.1rem;" title="naghedinyc.com">naghedinyc.com</a>.</p><p>We are only able to offer pre-paid labels for domestic returns in the contiguous US at this time. Orders from Puerto Rico, Hawaii, Alaska, or from outside the contiguous United States can be returned, at the shipper&apos;s expense, for a refund or store credit of the purchase price. Duties and taxes are non-refundable upon return for international orders. We are unable to offer direct exchanges on international orders at this time; only store credit or refunds.</p><p>We are unable to process any returns without a return merchandise authorization. One will be emailed to you upon completing the return request form at <a data-mce-fragment="1" data-mce-href="https://returns.naghedinyc.com/" href="https://returns.naghedinyc.com/" style=" text-decoration: underline 0.1rem;" title="returns.naghedinyc.com">returns.naghedinyc.com</a>. Please keep a record of your order number until after your return or exchange has been processed.</p><p><span data-mce-fragment="1">Missing parcels should be reported</span> to us within 3 business days of expected delivery date by emailing us at <a data-mce-fragment="1" data-mce-href="mailto:info@naghedinyc.com" href="mailto:info@naghedinyc.com" style=" text-decoration: underline 0.1rem;" title="info@naghedinyc.com">info@naghedinyc.com</a>. Refund requests for missing shipments that are not reported to us in a timely manner may be rejected.</p><p>Our return policy is subject to change without notice.</p><p>For any additional questions, do not hesitate to reach out to us via our <a href="https://naghedinyc.com/pages/contact" style=" text-decoration: underline 0.1rem;" title="contact page">contact page</a> or email us directly at <a data-fr-linked="true" href="mailto:info@naghedinyc.com">info@naghedinyc.com</a>.</p>

Returns and Exchanges

For wholesale inquires please reach out to our team at sales@naghedinyc.com

<p>For wholesale inquires please reach out to our team at <a href="mailto:sales@naghedinyc.com" id="isPasted">sales@naghedinyc.com</a></p>

ORDERS

Shipping Policy

Returns and Exchanges

WHOLESALE INQUIRIES